Though both Uber and Lyft debuted less than a decade ago, 30% of Americans use the apps with more signing up each day. The ridesharing experience is as complex as it is novel, so read on for answers to some of the most commonly asked questions from Uber and Lyft passengers.
1. Do I have to tip?
The short answer is no, you don’t have to — it’s completely optional. However, it is encouraged by both Uber and Lyft. If you’ve had a particularly pleasant trip with a skillful driver, you can thank them by either handing them cash or tipping them through your app of choice. They’ll receive 100% of what you give them either way; neither Uber nor Lyft will take a cut.
In terms of how much to tip, experts recommend 15% to 20% of your fare. No matter how much you give, it’s safe to say that your driver will be grateful for the gesture.
2. Can I bring animals or other people with me?
Depending on which vehicle type you choose, you can take up to five friends or family members along with you for the ride. Standard Uber and Lyft cars can seat up to four passengers, while Lyft XL and UberXL vehicles seat up to six. Remember that this number includes you!
Bringing your pet is a bit more complicated. Because of allergies and varying comfort levels with dogs and cats, both platforms request that you ask your driver first. After they accept your ride request, you can contact them through the app to explain the situation before they arrive. They will then have the option to cancel your ride based on their preferences. This doesn’t apply to service animals, who are unilaterally welcomed by both Uber and Lyft.
3. Is there a way to order a ride without a smartphone?
If you’ve lost your smartphone or simply don’t own one, you still have the ability to order from both Uber and Lyft. Log in with your account credentials on either Lyft or Uber’s mobile website. You’ll be prompted to enter your pickup and drop-off location details as well as your payment information before connecting to a driver. Once you do so, you’ll be able to view their car model, license plate number, and current GPS location. Remember to stay at your designated pick-up point and keep an eye out for your driver’s vehicle.
4. How does the rating system work?
Both Uber and Lyft have an in-app two-way rating system. This allows riders and drivers to anonymously rate each other on a five-point scale after a trip ends. Drivers are known to give low ratings to those who are impolite, eat or smoke during the ride, or show up late.
Safety tip: Be wary of drivers with less than four stars. Don’t be afraid to cancel and request a new ride if their rating warrants it.
5. Will my driver wait if I have to make a stop?
You can schedule multiple stops during your trip, but it all depends on how much you’re willing to pay. Fares for both Uber and Lyft are based on a route’s total time and distance, meaning you’ll owe more for each minute you spend shopping or visiting a friend. If you know your stop will take a while, you may want to hold off. However, if it’s urgent and you’re okay with being charged a higher price, then have at it.
Whether you prefer Uber or Lyft, BestRides can help you find the fairest fare and stay safe in the process. Download the free app for iOS or Android today and ensure every ride you take is the best it can be.