With millions of people around the world using Uber and Lyft, the two companies are prioritizing accessibility for all. Ridesharing is for everyone, including those who are differently-abled, so read on for our top tips to make the process as easy and stress-free as possible.
1. Order your ride through UberWAV or Lyft’s Access Mode if you use a mobility device.
Riders who use a wheelchair, walker, or scooter can request an accessible vehicle through both Uber and Lyft. UberWAV is a feature that allows users with mobility aids to order a car that accommodates their needs. Uber also requires every UberWAV driver to complete a certification course on accessibility so they can help passengers enter and exit the vehicle. Similarly, you can use Lyft’s Access Mode to request a vehicle that can accommodate a wheelchair or scooter. Both options are the same price as a typical trip, so no one has to pay extra to get from point A to point B.
2. Pay with your ABLE account on the Lyft platform.
Lyft recently partnered with the National Down Syndrome Society to allow riders to pay with ABLE accounts — tax-advantaged savings accounts for those with disabilities and their families. If your ABLE account issues a debit card, you can directly connect it to the Lyft app for a simple and seamless payment experience.
3. Don’t hesitate to bring your service animal if you have one.
The Americans with Disabilities Act prohibits discrimination of any kind against people with disabilities and their service animals. This legally requires Uber and Lyft drivers to allow both you and your service animal to board, no questions asked. In fact, refusals for any reason can result in a permanent ban for drivers.
4. Use UberASSIST if you need extra help.
Whether you need someone to fold your wheelchair or walk you to the door of your destination, Uber will provide a specially trained driver to aid you through UberASSIST. All UberASSIST drivers must complete in-person accessibility coaching before they can accept ride requests with the feature. Like UberWAV, there is no extra charge for using this service.
Have any tips to share? Let us know in the comments section below or on Twitter!